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 This document describes a set of principles governing the handling of your personal information and protecting your privacy when you interact with us as a customer/supporter.

This document will explain how we collect, store, use and protect information that can be associated with you or another specific natural or juristic person and which can be used to identify you or that other person (hereinafter referred to as “personal information”).


 This policy applies to –

2.1 A visitor to our website,, for the purposes of purchasing a ticket for a match or an event and/or renting a suite or other premises at Loftus Versfeld Stadium (hereinafter referred to as the “Stadium”) and/or purchasing goods from our online store;

2.2 Any person contacting us and/or enquiring about attending or hosting a match or event at the Stadium, renting a suite or other premises or purchasing goods from our online store;

2.3Any person purchasing a ticket to a match or event or renting a suite or other premises at Loftus Versfeld Stadium or purchasing goods from our online store.


 3.1 You must accept all the terms of this policy when you enquire about or purchase a ticket for a match or an event from us, or when you rent a suite or other premises from us, or when you purchase goods from our online store. You may not purchase a ticket from us or rent a suite or other premises from us or purchase goods from our online store if you do not accept all the provisions of this policy.

3.2 We may change this policy at any time. We will notify you of any changes by placing a notice on our website or by sending you an email explaining the changes that we have made. If you do not accept the changes, then you may not continue to purchase tickets or goods from us or rent a suite or other premises from us. If you do continue to purchase tickets or goods from us or rent a suite or other premises from us, then you will be deemed to have accepted the revised provisions of the policy.

3.3 You may not access our website, purchase tickets or goods from us or rent a suite or other premises from us if you are younger than 18 years old or do not have legal capacity to conclude legally binding agreements.

3.4 By accepting this policy or continuing to enquire about or purchase tickets or goods from us or rent a suite or other premises from us, you are deemed to have read, understood, accepted and agreed to be bound by all of the provisions of this policy.

3.5 You may only send us your own personal information or the personal information of another data subject if you have their express permission to do so.


 4.1 Personal information includes:

4.1.1 Information that we collect automatically when you visit our website,;

4.1.2 Information collected when you interact with us or on registration;

4.1.3 Information collected as part of an agreement with us to rent a suite or other premises or to purchase tickets or goods;

4.1.4 Information collected on submission;

4.1.5 Optional information that you provide to us voluntarily.

4.2 Personal information excludes:

4.2.1 Unanimous information which does not identify a specific person;

4.2.2 Permanently de-identified information;

4.2.3 Non-personal statistical information collected and compiled by us;

4.2.4 Information that you have provided voluntarily in a public forum.  (When information is disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

4.3 Examples of personal information which we may collect from you are:

4.3.1 Identifying information – name, date of birth, identity number, registration number, etc.;

4.3.2 Contact information – phone number and email address;

4.3.3 Address information – physical address, postal address, registered address;

4.3.4 Demographic information – gender, marital status;

4.3.5 Financial information – back account details and credit records/checks;

4.3.6 Medical information – information about your physical health for example to make provision for disabled access to the Stadium;

4.3.7 Criminal information – criminal background checks and related legal proceedings  and information.



We will obtain your consent to collect personal information in accordance with the law and when you provide us with any registration information or further information.


5.2.1 When you register on our website, you provide us with personal information.  This information will include:

  • Your name and surname, identity number, company name, company registration number and VAT registration number;
  • Your telephone number and email address;
  • Your postal address, physical address and registered address;
  • Your username and password.

5.2.2  We will use the personal information provided to us on our website to manage your account,  communicate with you, perform in terms of the agreement between yourself and the Company to purchase tickets or goods from us or rent a suite or other premises from us, to provide additional services and information to you as we deem appropriate, and for any other reason reasonably necessary for the Company to perform its day-to-day operations.


When you order goods from our online store, purchase tickets on our website or inform us that you wish to rent a suite or other premises from us, or when an agreement in terms of the aforementioned is negotiated and entered into with you, you will be asked to provide us with additional personal information on a voluntary basis.


All telephone calls may be monitored and/or recorded unless you specifically request us not to.


We may collect internet usage information on our server logs from your browser such as your IP address, browsing habits, click patterns, etc.  Other websites visited before visiting our website, might place personal information within your URL.


Our website may contain electronic image requests that allow us to count page views and to access cookies, which information we may use to compile anonymous information about our website and social media platforms.


You may provide additional personal information to us voluntarily.


We will use your personal information only for the purposes for which it was collected or agreed with you, for example:

6.1 To provide tickets and goods to you or to rent a suite or other premises to you or to otherwise carry out the transaction you requested and to maintain our relationship;

6.2 To fulfil our obligations to you;

6.3 To conduct credit reference searches or verification;

6.4 To confirm and verify your identity;

6.5 For operational purposes;

6.6 For the detection and prevention of fraud, crime, money laundering or other malpractice;

6.7 For debt tracing or debt recovery;

6.8 To conduct market or customer/supporter satisfaction research and furnish you with marketing and promotional material related to our business or the business of our sponsors and suppliers. We will not send you marketing and promotional material unless you have chosen to op-into them, but we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages;

6.9 For statistical analysis;

6.10 For audit and record keeping purposes;

6.11 To send administrative messages and email updates to you;

6.12 In connection with legal proceedings.


7.1 We may disclose your personal information to our service providers who are involved in the delivery of goods or services to you. We have agreements in place to ensure that they comply with these privacy terms.

7.2 We may also share your personal information with, and obtain information about you from:

7.2.1 Third parties for example credit reference and fraud prevention agencies and law enforcement agencies;

7.2.2 Other third parties from whom you have chosen to receive marketing information.

7.3 We may also disclose your information:

7.3.1 Where we have a duty or a right to disclose in terms of law or industry codes;

7.3.2 Where we believe it is necessary to protect our rights.

7.4 We will not sell your personal information. We may however disclose your personal information to our sponsors and preferred suppliers or business partners in the course and furtherance of our business.

7.5 We may need to disclose your personal information to our employees to do their jobs and to fulfil our obligations to you.

7.6 If we undergo a change in ownership, merger or acquisition with another entity or sell our assets to another entity, we may assign our rights to personal information we process, to a successor, purchaser or other entity. We will disclose such transaction to you.  You may request us to delete your personal information if you do not want it to be shared with such other entity.

7.7 No personal information will be disclosed to anyone except as provided for in this policy.


8.1 We shall endeavour to keep your personal information accurate, complete and up to date.

8.2 You may request us to update your personal information by sending us an email or by contacting us telephonically.


We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to endeavour to ensure that your personal information is secure.


10.1 We will only retain your personal information –

10.1.1 For as long as it is necessary to fulfil our obligations to you or as set out herein;

10.1.2 If retention of the information is required or authorised by law;

10.1.3 If you have consented to the retention of your information.


11.1 We may transfer your personal information outside of the country in which it was collected to a foreign country or process it in that country.

11.2 Personal information may be stored on servers located outside of the country in which it was collected whose laws may not be as strict as the law in the country where it was collected.

11.3 You authorise us to also process your personal information in a country with less stringent laws than the country where it was collected.


12.1 You have the right to access your personal information within a reasonable time of your request or within the period prescribed by the law.

12.2 You may update your personal information by contacting us on email at or telephonically at 012 4200700.

12.3 We are not responsible for anyone else’s privacy policies or practices.

12.4 You can ask us to erase personal information in certain circumstances, recognising our legal obligation in respect of data retention under certain circumstances.

12.5 You can ask us to provide you with a copy of your personal information.