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TERMS, CONDITIONS & POLICIES

TERMS AND CONDITIONS OF ENTRY TO LOFTUS VERSFELD STADIUM

TERMS AND CONDITIONS OF ENTRY TO LOFTUS VERSFELD STADIUM

  1. These Terms and Conditions apply to each person (“you” or “your“) who attempts to enter the Loftus Versfeld Stadium (the “Stadium“), or who purchases or has possession of a ticket for an event at the Stadium (“ticket“). By attempting to enter the Stadium, or by purchasing a ticket, or taking possession of a ticket, you will be deemed to have agreed to these Terms and Conditions. This will also create an agreement between the Blue Bulls Company (Proprietary) Limited (“the Company“, “we“, “our” or “us“) and you.

IMPORTANT NOTE: Clauses 9, 10 and 15 are important. They make you take on liability and risks and take away your rights and remedies. They also limit and exclude our liability and responsibilities.

  1. INTERPRET TO COMPLY WITH LAW. These Terms and Conditions will only apply as far as allowed by law. These Terms and Conditions must be interpreted so that they will not break the law and must be applied as far as the law allows.
  2. RIGHT OF ADMISSION IS RESERVED. Your ticket only entitles you to enter the Stadium for the event that is described on the ticket and on condition that you comply with these Terms and Conditions at all times. You must retain your ticket at all times when entering into and while in the Stadium. You must show your ticket to an official or representative of the Company whenever requested by us.  If you do not comply with these Terms and Conditions, we, or any of our representatives on our instructions, may refuse to allow you admission to the Stadium,  and we may remove you from the Stadium, and we may also prevent you from entering the Stadium in future for any purpose.
  3. NO REFUNDS OR REPLACEMENTS. We will not provide you with a refund or replace your ticket if an event is cancelled or postponed for any reason, or if your ticket is lost, stolen or misplaced. You are responsible for ensuring that your ticket is kept safe.
  4. PROHIBITED ITEMS. We may prevent you from bringing particular items into the Stadium. You are also not allowed to bring any items into the Stadium which we reasonably considered to be unacceptable or inappropriate. Such items include, but are not limited to the following: alcohol, radios, bottles, tins, glasses, bugles, crackers, cooler boxes, firearms, knives, or any dangerous or hazardous objects. We may conduct reasonable examinations and searches to ensure compliance.
  5. PROHIBITED BEHAVIOUR. You are not allowed to behave in any way which is a nuisance, violent, abusive, disruptive, threatening, an infringement of somebody’s rights, or which we reasonably consider to be inappropriate or unacceptable.
  6. NO SMOKING. You are not allowed to smoke anywhere within 20 meters of the Stadium, including staircases, ramps, toilets as well as the Stadium’s immediate surroundings.
  7. ACCESS AND SEATING. We may restrict your access to certain parts of the Stadium and you are only allowed to access those parts of the Stadium which we allow. We will take reasonable steps to give the bearer of a ticket the seat that it is indicated on the ticket, but we reserve the right to substitute the seat with another seat at any time.
  8. You enter and use the Stadium and you attend an event at your own risk. You also accept and take on all risks linked to or arising from the use and parking of any vehicles which you use as transport to or from the Stadium or an event. This also includes, but is not limited to, where these vehicles are parked anywhere within the Stadium premises, at schools in surrounding areas, on private property, on the street or in public spaces.
  9. WE ARE NOT LIABLE. The Company, its officials, agents, representatives and employees will not be liable or held responsible to you or anybody else for any loss, injury or damage of whatever nature and however arising from or in connection with any of the following:
    • any event held at the Stadium;
    • the cancellation or postponement of any event;
    • damage to, or theft from, or theft of any vehicle or any of its contents;
    • death or personal injury;
    • the actions or omissions of any person;
    • lost, stolen or misplaced tickets; or
    • where we exercise any of our rights in these Terms and Conditions.
  10. OTHER RESTRICTIONS. You may not for a commercial purpose and without our prior written consent:
    • Buy or obtain a ticket with the intention to sell, transfer or use such ticket or any rights pertaining to such ticket, whether for profit or not;
    • directly or indirectly sell, dispose of or promote a ticket or any right relating to such ticket;
    • use a ticket for advertising, sales or promotional purposes or as part of a hospitality package or make it available or advertise it for any such purpose;
    • use a ticket in contravention of 11.1 to 11.3 above;
    • directly or indirectly sell or dispose of complimentary tickets.
  11. No photography, audio or video recording is allowed during an event at the Stadium unless otherwise stated by the Company.
  12. The Company may use your image or likeness in any live or recorded video display, photograph or picture.
  13. The stadium is under 24 hour surveillance.
  14. PROTECTION OF PERSONAL INFORMATION.
    • When purchasing a ticket from the Company you agree to the terms and conditions of the Privacy Policy for Customers/Supporters available at www.bullsrugby.co.za.
    • Your personal information shall be processed in accordance with the provisions of the aforementioned policy.

PRIVACY POLICY FOR CUSTOMERS AND SUPPORTERS

  1. INTRODUCTION

 This document describes a set of principles governing the handling of your personal information and protecting your privacy when you interact with us as a customer/supporter.

This document will explain how we collect, store, use and protect information that can be associated with you or another specific natural or juristic person and which can be used to identify you or that other person (hereinafter referred to as “personal information”).

  1. APPLICATION

 This policy applies to –

2.1 A visitor to our website, bullsrugby.co.za, for the purposes of purchasing a ticket for a match or an event and/or renting a suite or other premises at Loftus Versfeld Stadium (hereinafter referred to as the “Stadium”) and/or purchasing goods from our online store;

2.2 Any person contacting us and/or enquiring about attending or hosting a match or event at the Stadium, renting a suite or other premises or purchasing goods from our online store;

2.3Any person purchasing a ticket to a match or event or renting a suite or other premises at Loftus Versfeld Stadium or purchasing goods from our online store.

  1. ACCEPTANCE AND CHANGES

 3.1 You must accept all the terms of this policy when you enquire about or purchase a ticket for a match or an event from us, or when you rent a suite or other premises from us, or when you purchase goods from our online store. You may not purchase a ticket from us or rent a suite or other premises from us or purchase goods from our online store if you do not accept all the provisions of this policy and your attention is further drawn to the privacy policy of our ticketing partner Ticketpro – Privacy Page (ticketpros.co.za)

3.2 We may change this policy at any time. We will notify you of any changes by placing a notice on our website or by sending you an email explaining the changes that we have made. If you do not accept the changes, then you may not continue to purchase tickets or goods from us or rent a suite or other premises from us. If you do continue to purchase tickets or goods from us or rent a suite or other premises from us, then you will be deemed to have accepted the revised provisions of the policy.

3.3 You may not access our website, purchase tickets or goods from us or rent a suite or other premises from us if you are younger than 18 years old or do not have legal capacity to conclude legally binding agreements.

3.4 By accepting this policy or continuing to enquire about or purchase tickets or goods from us or rent a suite or other premises from us, you are deemed to have read, understood, accepted and agreed to be bound by all of the provisions of this policy.

3.5 You may only send us your own personal information or the personal information of another data subject if you have their express permission to do so.

  1. PERSONAL INFORMATION

 4.1 Personal information includes:

4.1.1 Information that we collect automatically when you visit our website, www.bullsrugby.co.za;

4.1.2 Information collected when you interact with us or on registration;

4.1.3 Information collected as part of an agreement with us to rent a suite or other premises or to purchase tickets or goods;

4.1.4 Information collected on submission;

4.1.5 Optional information that you provide to us voluntarily.

4.2 Personal information excludes:

4.2.1 Unanimous information which does not identify a specific person;

4.2.2 Permanently de-identified information;

4.2.3 Non-personal statistical information collected and compiled by us;

4.2.4 Information that you have provided voluntarily in a public forum.  (When information is disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

4.3 Examples of personal information which we may collect from you are:

4.3.1 Identifying information – name, date of birth, identity number, registration number, etc.;

4.3.2 Contact information – phone number and email address;

4.3.3 Address information – physical address, postal address, registered address;

4.3.4 Demographic information – gender, marital status;

4.3.5 Financial information – back account details and credit records/checks;

4.3.6 Medical information – information about your physical health for example to make provision for disabled access to the Stadium;

4.3.7 Criminal information – criminal background checks and related legal proceedings  and information.

  1. COLLECTION OF PERSONAL INFORMATION

5.1 CONSENT

We will obtain your consent to collect personal information in accordance with the law and when you provide us with any registration information or further information. We may rely on your consent to process your personal information or we may process your personal information where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights and expectations.

5.1 REGISTRATION ON OUR WEBSITE

5.2.1 When you register on our website, you provide us with personal information.  This information will include:

  • Your name and surname, identity number, company name, company registration number and VAT registration number;
  • Your telephone number and email address;
  • Your postal address, physical address and registered address;
  • Your username and password.

5.2.2  We will use the personal information provided to us on our website to manage your account,  communicate with you, perform in terms of the agreement between yourself and the Company to purchase tickets or goods from us or rent a suite or other premises from us, to provide additional services and information to you as we deem appropriate, and for any other reason reasonably necessary for the Company to perform its day-to-day operations.

5.3 ON ORDER OR REQUEST

When you order goods from our online store, purchase tickets on our website or inform us that you wish to rent a suite or other premises from us, or when an agreement in terms of the aforementioned is negotiated and entered into with you, you will be asked to provide us with additional personal information on a voluntary basis.

 5.4 TELEPHONE CALLS

All telephone calls may be monitored and/or recorded unless you specifically request us not to.

5.5 FROM INTERNET BROWSER

We may collect internet usage information on our server logs from your browser such as your IP address, browsing habits, click patterns, etc.  Other websites visited before visiting our website, might place personal information within your URL.

5.6 WEB BEACONS

Our website may contain electronic image requests that allow us to count page views and to access cookies, which information we may use to compile anonymous information about our website and social media platforms.

5.7 OPTIONAL INFORMATION

You may provide additional personal information to us voluntarily.

  1. USE OF PERSONAL INFORMATION

We will use your personal information only for the purposes for which it was collected or agreed with you, for example:

6.1 To provide tickets and goods to you or to rent a suite or other premises to you or to otherwise carry out the transaction you requested and to maintain our relationship;

6.2 To fulfil our obligations to you;

6.3 To conduct credit reference searches or verification;

6.4 To confirm and verify your identity;

6.5 For operational purposes;

6.6 For the detection and prevention of fraud, crime, money laundering or other malpractice;

6.7 For debt tracing or debt recovery;

6.8 To conduct market or customer/supporter satisfaction research, data analytics and insights and furnish you with marketing and promotional material related to our business or the business of our sponsors and suppliers. We will not send you marketing and promotional material unless you have chosen to op-into them, but we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages;

6.9 For statistical analysis;

6.10 For audit and record keeping purposes;

6.11 To send administrative messages and email updates to you;

6.12 In connection with legal proceedings.

  1. DISCLOSURE OF PERSONAL INFORMATION

7.1 We may disclose your personal information to our service providers who are involved in the delivery of goods or services to you. We have agreements in place to ensure that they comply with these privacy terms.

7.2 We may also share your personal information with, and obtain information about you from:

7.2.1 Third parties for example credit reference and fraud prevention agencies and law enforcement agencies;

7.2.2 Other third parties from whom you have chosen to receive marketing information.

7.3 We may also disclose your information:

7.3.1 Where we have a duty or a right to disclose in terms of law or industry codes;

7.3.2 Where we believe it is necessary to protect our rights.

7.4 We will not sell your personal information. We may however disclose your personal information to our sponsors and preferred suppliers or business partners in the course and furtherance of our business which shall be done strictly subject to a Data Processing Agreement with these parties..

7.5 We may need to disclose your personal information to our employees to do their jobs and to fulfil our obligations to you.

7.6 If we undergo a change in ownership, merger or acquisition with another entity or sell our assets to another entity, we may assign our rights to personal information we process, to a successor, purchaser or other entity. We will disclose such transaction to you.  You may request us to delete your personal information if you do not want it to be shared with such other entity.

7.7 No personal information will be disclosed to anyone except as provided for in this policy.

  1. MAINTAINING ACCURATE PERSONAL INFORMATION

8.1 We shall endeavour to keep your personal information accurate, complete and up to date.

8.2 You may request us to update your personal information by sending us an email or by contacting us telephonically.

  1. SECURITY

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to endeavour to ensure that your personal information is secure.

  1. RETENTION OF PERSONAL INFORMATION

10.1 We will only retain your personal information –

10.1.1 For as long as it is necessary to fulfil our obligations to you or as set out herein;

10.1.2 If retention of the information is required or authorised by law;

10.1.3 If you have consented to the retention of your information.

  1. CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

11.1 We may transfer your personal information outside of the country in which it was collected to a foreign country or process it in that country.

11.2 Personal information may be stored on servers located outside of the country in which it was collected whose laws may not be as strict as the law in the country where it was collected.

11.3 You authorise us to also process your personal information in a country with less stringent laws than the country where it was collected, but where personal information in a country not providing for an adequate level of data protection under South African law, we shall enter into a binding agreement to ensure the protection of personal information.

  1. YOUR RIGHTS AS A DATA SUBJECT

12.1 You have the right to access your personal information within a reasonable time of your request or within the period prescribed by the law.

12.2 You may update your personal information by contacting us on email at info@bluebull.co.za or telephonically at 012 4200700.

12.3 We are not responsible for anyone else’s privacy policies or practices.

12.4 You can ask us to erase personal information in certain circumstances, recognising our legal obligation in respect of data retention under certain circumstances.

12.5 You can ask us to provide you with a copy of your personal information.

12.6 You have the right to lodge a complaint with the Information Regulator with details as follows:

 

POPIAComplaints@inforegulator.org.za

27 Stiemens Street

Braamfontein

Johannesburg

PRIVACY POLICY FOR WEBSITE OR ANY OF OUR SOCIAL MEDIA APPLICATION USERS

  1. INTRODUCTION

This document describes a set of principles governing the handling of your personal information and protecting your privacy when you visit our website or any of our social media applications including, without limitation, the Blue Bulls App.

This document will explain how we process information that can be associated with you or another specific natural or juristic person and which can be used to identify you or that other person (hereinafter referred to as “personal information”).

We are committed to protecting your privacy and security.

  1. APPLICATION

This policy applies to a visitor to our website www.bullsrugby.co.za or any of our social media applications, including, without limitation, the Blue Bulls App.

  1. ACCEPTANCE AND CHANGES

3.1 You must accept all the terms of this policy when you use our website or any of our social media applications,  or request or order goods or services from us whilst using our website or any of our social media applications including, without limitation, the Blue Bulls App.

3.2 We may change this policy at any time.  We will notify you of any changes by placing a notice on our website and/or any of our social media applications or by sending you an email explaining the changes that we have made. If you do not accept the changes, then you may not continue to use our website or any of our social media, goods or services.

3.3 You may not access our website or any of our social media applications if you are younger than 18 years old or do not have legal capacity to conclude legally binding agreements.

3.4 By continuing to use our website or any of our social media applications, you are deemed to have read, understood, accepted and agreed to be bound by all of the provisions of this policy .

3.5 You may only provide us with your own personal information or the personal information of another data subject if you have their express permission to do so.

  1. PERSONAL INFORMATION

4.1 Personal information includes:

4.1.1 Information that we collect automatically when you visit our website, www.bullsrugby.co.za or any of our   social media applications, including, without limitation:

4.1.2 Information collected when you interact with us or on registration;

4.1.3 Information collected on submission;

4.1.4 Optional information that you provide to us voluntarily;

4.1.5 The information referred to in paragraph 4.6 below;

4.2 Personal information excludes:

4.2.1 Anonymous information which does not identify a specific person;

4.2.2 Permanently de-identified information;

4.2.3 Non-personal statistical information collected and compiled by us;

4.2.4  Information that you have provided voluntarily in a public forum.  (When information is disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

4.3 Examples of personal information which we may collect from you are:

4.3.1 Identifying information – such as name, date of birth, identity number, registration number, etc.;

4.3.2 Contact information – such as phone number and email address;

4.3.3 Address information – such as physical address, postal address, registered address;

4.3.4 Demographic information – such as gender and marital status;

4.3.5 Your opinions, views or preferences;

4.3.6 Your device IP address, mobile device ID, geolocation data and data from cookies and other internet technologies.

4.4 We may also collect special personal information from you, including, without limitation:

4.4.1 Financial information – such as back account details, credit card or debit card number, expiry date and valid from date, and credit records/checks;

4.4.2 Medical information – such as information about your physical health or mental health;

4.4.3 Criminal information – such as criminal background checks and related legal proceedings and information.

We will ask you for your explicit consent to such information begin processed by us whenever we collect special personal information from you.

4.5 We may also receive personal information from trusted third party ticketing partners in relation to any tickets you have purchased to attend our matches and/or events.  We may try to “match” this data with other lifestyle preferences which allows us to better understand profiles, interests and preferences of our customers and supporters and to improve the effectiveness of our advertising and marketing campaigns.

4.6 We may also collect Location Data from you, including, without limitation:

4.6.1 Information that may be identified with you indirectly, such as your device IP address, mobile device ID, geolocation data and data from cookies and other internet technologies;

4.6.2 Your Internet Protocol Address, which is the number automatically assigned to your computer when you access the Internet and may indicate your general geographic location;

4.6.3 Geolocation data collected when you visit our website or use our social media applications;

4.6.4 Location data collected could be used to promote in stadium activities to users within the stadium on game day or other specifically targeted locations while using the Blue Bulls App.

  1. COLLECTION OF PERSONAL INFORMATION

5.1 REGISTRATION ON OUR WEBSITE OR ANY OF OUR SOCIAL MEDIA APPLICATIONS INCLUDING THE BLUE BULLS APP

5.1.1 As soon as you register on our website or any of our social media applications you will no longer be anonymous to us.

5.1.2 When you register on our website or any of our social media applications, you provide us with personal information.  This information may include:

      • Your name and surname, identity number, company name, company registration number and VAT registration number;
      • Your telephone number and email address;
      • Your postal address, physical address and registered address;
      • Your username and password.

5.2 ON ORDER OR REQUEST

When you purchase tickets on our website or any of our social media applications or enquire about other goods and services from us, you will be asked to provide us with additional personal information on a voluntary basis.

5.3 TELEPHONE CALLS

All telephone calls may be monitored and/or recorded unless you specifically request us not to.

5.4 FROM INTERNET BROWSER

We automatically receive and record internet usage information on our server logs from your browser such as your IP address, mobile device ID, geolocation data, browsing habits, click patterns, time spent on sites and pages within the website or any of our social media applications including, without limitation, the Blue Bulls App, etc.  Other websites visited before visiting our website or any of our social media applications, might place personal information within your URL.

5.5 COOKIES

For more information on how to deal with cookies on our website or any of our social media applications, please refer to our Cookies Policy.

5.6 WEB BEACONS

Our website or any of our social media applications may contain electronic image requests that allow us to count page views and to access cookies, which information we may use to compile anonymous information about our website or any of our social media applications/platforms.

5.7 OPTIONAL INFORMATION

You may provide additional personal information to us voluntarily.   This includes content that you decide to upload or download from our website or any of our social media applications or when you enter competitions, take advantage of promotions, respond to surveys, etc.

5.8 PURPOSE FOR COLLECTION OF YOUR PERSONAL INFORMATION

We will use the personal information provided to us on our website or any of our social media applications –

5.8.1 in the normal course of our services, to allow us to register you to receive our services and to provide you with our services;

5.8.2 to allow you to purchase tickets to our matches and events and to send you confirmation of ticket orders;

5.8.3 to manage your account;

5.8.4 to communicate with you and to send marketing and promotional material to you (you may ‘opt-out’ of receiving marketing and promotional material from us); ;

5.8.5 to allow you to enter competitions;

5.8.6 to store your details for when you return to our website or any of our social media applications;

5.8.7 to monitor website or any of our social media applications usage metrics such as total number of visitors and pages accessed;

5.8.8 to allow us to analyse your personal preferences and personalise our services to you and to display targeted adverts and other relevant information based on your personal information;

5.8.9 to provide additional services and information to you as we deem appropriate;

5.8.10 to validate your personal information;

5.8.11 to defend our legal rights and/or seek advice from our professional advisors;

5.8.12 for business purposes such as internal audit, accounting, business planning, etc.;

5.8.13 for any other reason reasonably necessary for the Company to conduct its day-to-day operations or as otherwise set out in this policy.

5.9 CONSENT

We will obtain your consent to collect your personal information –

5.9.1 in accordance with applicable law;

5.9.2 when you provide us with any registration information or optional information.

5.9.3 we may rely on your consent to process your personal information or we may process your personal information where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights and expectations.

5.10 THIRD PARTY TABS/CLICK-THROUGH BUTTONS

We may display a third party ‘tab’ on our website which will take you to a third party’s website when you click on it.  The policy of the third party will apply when visiting its website and we shall not be liable in any way for personal information collected by such third party. You are specifically referred to the privacy policy of our ticketing partner Ticketpro – Privacy Page (ticketpros.co.za)

  1. DISCLOSURE OF PERSONAL INFORMATION

6.1 We may disclose your personal information to –

6.1.1 our sponsors, suppliers and service providers who are involved in the delivery of goods or services to you or help with part of our business operations for example ticketing, hospitality, fraud prevention, bill collection, marketing, technology services, data analytics and insights etc. We have agreements in place to ensure that they comply with these privacy terms.

6.1.2 credit bureaus to report account information as permitted by law;

6.1.3 banking partners;

6.1.4 other third parties who provide us with relevant services;

6.1.5 law enforcement agencies and regulators;

6.1.6 any other third party where we deem it necessary to protect our rights.

6.2 We will not sell your personal information.  We may however disclose your personal information to our sponsors and preferred suppliers or business partners in the course and furtherance of our business which shall be done strictly subject to a Data Processing Agreement with these parties.

6.3 We may need to disclose your personal information to our employees to do their jobs and to fulfil our obligations to you.

6.4 We may disclose statistical information about the personal information to sponsors, preferred suppliers, research companies, advertisers or other business partners.

6.5 If we undergo a change in ownership, merger or acquisition with another entity or sell our assets to another entity, we may assign our rights to personal information we process, to a successor, purchaser or other entity.  We will disclose such transaction to you.  You may request us to delete your personal information if you do not want it to be shared with such other entity.

6.6 No personal information will be disclosed to anyone except as provided for in this policy.

  1. MAINTAINING ACCURATE PERSONAL INFORMATION

7.1 We shall endeavour to keep your personal information accurate, complete and up to date.

7.2 You may request us to update your personal information by sending us an email on info@bluebull.co.za or by contacting us telephonically at 012 4200700.

  1. SECURITY

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to endeavour to ensure that your personal information is secure.

Our hosting company will host our website in a secure server environment that uses a firewall and other security measures to prevent unauthorised access.

  1. RETENTION OF PERSONAL INFORMATION

9.1 We will only retain your personal information –

9.1.1 For as long as it is necessary to fulfil our obligations to you or as set out herein and for a period of 24 (twenty four) months thereafter;

9.1.2 If retention of the information is required or authorised by law;

9.1.3 If you have consented to the retention of your information.

10 CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

10.1 We may transfer your personal information outside of the country in which it was collected to a foreign country or process it in that country.

10.2 Personal information may be stored on servers located outside of the country in which it was collected whose laws may not be as strict as the law in the country where it was collected.

10.3 You authorise us to also process your personal information in a country with less stringent laws than the country where it was collected but where personal information in a country not providing for an adequate level of data protection under South African law, we shall enter into a binding agreement to ensure the protection of personal information.

  1. YOUR RIGHTS AS A DATA SUBJECT

11.1 You have the right to access your personal information within a reasonable time of your request or within the period prescribed by the law.

11.2 You may update your personal information by contacting us on email at info@bluebull.co.za or telephonically at 012 4200700.

11.3 We are not responsible for anyone else’s privacy policies or practices.

11.4 You can ask us to erase personal information in certain circumstances, recognising our legal obligation in respect of data retention under certain circumstances.

11.5 You can ask us to provide you with a copy of your personal information.

11.6 You have the right to lodge a complaint with the Information Regulator with details as follows:

 

POPIAComplaints@inforegulator.org.za

27 Stiemens Street

Braamfontein

Johannesburg

DATA PROTECTION POLICY

1. INTRODUCTION

This document describes a set of principles governing the handling of personal information/data we process.

The Blue Bulls Company values privacy and we seek to implement responsible data privacy practices.

2. APPLICATION

This policy applies to all personal information processed in our organisation and to all persons employed or engaged by us who process personal information.

3. APPLICABLE LAWS

The relevant legislation which we will comply with are:

3.1 General Data Protection Regulation 2016/679 (European Union) (hereinafter referred to as the GDPR);
3.2 Protection of Personal Information Act 4 of 2013 (South Africa) (hereinafter referred to as the “Act”).

We undertake to act in accordance with the Act and the GDPR and to do what is reasonably necessary and practicable to comply with those aspects of data protection that apply to our organisation under the relevant legislation.

4. DATA PROTECTION REQUIREMENTS

4.1 The Company respects the privacy of our Data Subjects and will ensure that we process personal information:

4.1.1 Lawfully and in a reasonable manner that does not infringe the privacy of the Data Subject;
4.1.2 For a specific purpose;
4.1.3 Minimally and only as is necessary for the purpose indicated i.e. adequate, relevant and not excessive;
4.1.4 Accurately, complete and up-to-date;
4.1.5 Only for as long as is necessary to achieve the purpose indicated;
4.1.6 Securely, with integrity and confidentiality.

4.2 In respect of Data Subject rights, we will ensure that our Data Subjects can –

4.2.1 Know when we process their personal information and for what purpose;
4.2.2 Rectify any personal information that we process that may be incorrect or dated;
4.2.3 Delete or destroy their personal information from our systems where required, subject to data retention laws;
4.2.4 Restrict our processing of their personal information, where required;
4.2.5 Object/’opt-out’ of our processing of their personal information, where applicable;
4.2.6 Transfer their personal information from us to another Responsible Party/Controller in a structured and accessible format;
4.2.7 Be protected from us making automated decisions about them.

4.3 As a Responsible Party/Controller we will ensure that we:

4.3.1 Implement appropriate and reasonable technical and organisational measures to protect personal information processed by us;
4.3.2 Enter into written agreements with Operators/Processors who process personal information on our behalf;
4.3.3 Keep records of our processing activities;
4.3.4 Consult and cooperate with the relevant data protection authorities, where required.

4.4 Where we act as the Operator/Processor, we will ensure that we:

4.4.1 Enter into a written agreement with the Responsible Party/Controller regarding the processing of the personal information;
4.4.2 Process personal information only on the instructions of the Responsible Party/Controller;
4.4.3 Keep records of our processing activities;
4.4.4 Appoint sub-Operators/Processors only with the consent of the Responsible Party/Controller;
4.4.5 Inform the relevant data protection authorities of any data breaches.

5. GOVERNANCE

5.1 We will appoint and maintain an Information Officer and a Deputy Information Officer, who shall be responsible to:

5.1.1 Raise awareness and encourage compliance by the organisation with the relevant data protection legislation;
5.1.2 Deal with all the requests made to the organisation pursuant to the relevant legislation;
5.1.3 Work with the authorities in relation to investigations conducted pursuant to the relevant data protection legislation;
5.1.4 Develop, implement and maintain the privacy and/or protection of data policies and procedures for the organisation;
5.1.5 Ensure that procedures are implemented to allow Data Subjects to view and rectify their personal data files processed by the organisation and handle Data Subject access requests;
5.1.6 Ensure that any breach in the security of personal data in our organisation is dealt with correctly and appropriately.

5.2 The Information Officer will report to the Chief Executive Officer.

5.3 The contact information of the Information Officer and Deputy Information officer is:

NAME EMAIL TELEPHONE
Willemien Van der Merwe willemienv@bluebull.co.za
0822975407
Wessel Strydom wessel@bluebull.co.za
0824424882

5.4 This policy will be reviewed annually.

COOKIE POLICY

  1. INTRODUCTION

The purpose of this policy is to explain what a cookie is, what we use them for and how you can manage cookies when visiting our website.

  1. WHAT IS A COOKIE

Information may be sent to your device in the form of an internet “cookie” which is a small text file, when you visit our website, to allow our servers to monitor your requirements and to collect standard internet log information and visitor behaviour.

The cookie contains a personal identifier allowing us to associate your personal information with a certain device.

The cookie is stored on your device.  Our server may request that your device return a cookie to it.  These return cookies do not contain any personal identifiable information about you.

You can learn more about cookies at www.allaboutcookies.org.

  1. USE

3.1 Cookies enable you to use our website optimally and to gain access to restricted content on our website.

3.2 It collects information on how visitors use our website which allows us to tailor our website’s functionality to you personally by letting us remember your preferences, location or device type.

3.2 Cookies do not collect information that identifies a visitor. All information collected by cookies are anonymous.

3.4 Cookies allows third parties to provide services to our website.

3.5 Targeting or advertising cookies are used to deliver adverts more relevant to you and your interests. They may be placed by advertising networks with the website operator’s permission.

  1. TYPES OF COOKIES

We may use the following types of cookies on our website:

    • Essential cookies which allows our website to function optimally;
    • Site analytics cookies that monitor how our website is performing and how you interact with it;
    • Functional cookies that remember who you are as a user of our website and which allows us to remember preferences you may have selected or information like your username and password.
    • Advertising cookies enables us to deliver advertisements relevant to you and your specific interests.
    • Social media cookies which integrate with social media platforms. These cookies allow you to share content from our website to social media platforms.
    • Flash cookies enables your device to read content supported by Adobe Flash.
    • Third party cookies which may be used by our sponsors and/or suppliers and business partners. Information collected by these cookies is governed by the privacy policies or the relevant third party.
  1. HOW TO DISABLE COOKIES

You can stop cookies being downloaded onto your device by selecting the appropriate settings on your browser or by deleting cookies manually.

You may visit www.aboutcookies.org to find more information on how to delete cookies.  However, please note that if you choose to disable or delete cookies from your device, you may not be able to use the full functionality of our website.

  1. LINKS TO OTHER WEBSITES

You may find links or ‘click-through-buttons’ on our website to and from other websites.  If you follow a link to any other website, please note that these websites have their own privacy policies.  We do not accept any responsibility or liability for these policies and any personal information which you may submit to them.

  1. CHANGES

We may amend this policy from time to time.  The updated policy will be published on our website.

PAIA MANUAL

1. INTRODUCTION

1.1 The Promotion of Access to Information Act 2 of 2000 (hereinafter referred to as the “Act”) gives effect to the constitutional right of access to any information held by the state and any information that is held by another person and that is required for the exercise or protection of any rights, as set out in section 32 of Constitution of the Republic of South Africa 108 of 1996.

1.2 The Act recognises that the right to access is subject to justifiable limitations, for example the reasonable protection of privacy, commercial confidentiality and good governance.

1.3 The Blue Bulls Company is committed to the principles of transparency, accountability and effective governance.

1.4 The purpose of this manual is to assist a requester with the process of requesting access to information held by the Blue Bulls Company, subject to the relevant limitations.

2. APPLICATION

2.1 This Manual applies to information and records under the control of the Blue Bulls Company and the release of any such information or records.

2.2 The Manual is useful for the public to –

2.2.1 Check the categories of records held by the Blue Bulls Company which are available without a person having to submit a formal PAIA request;

2.2.2 Ascertain which process has to be followed to make a request for access to a record of the Blue Bulls Company;

2.2.3 Know the description of the records of the Blue Bulls Company which are available in accordance with any other legislation;

2.2.4 Obtain the contact details of the Information Officer and Deputy Information Officer;

2.2.5 Know the description of the guide on how to use PAIA, as updated by the Regulator and how to obtain access to it;

2.2.6 know if the Blue Bulls Company will process personal information and for which purpose the information will be processed;

2.2.7 know the recipients or categories of recipients to whom the personal information may be supplied;

2.2.8 know if the Blue Bulls Company has planned to transfer or process personal information outside the Republic of South Africa and the recipients or categories of recipients to whom the personal information may be supplied; and

2.2.9 know whether the Blue Bulls Company has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.

3. INFORMATION OF THE BLUE BULLS COMPANY [SECTION 51(1)(a) OF THE ACT]

Chief Executive Officer Edgar Olckers Rathbone
Appointed Information Officer Willemien Van der Merwe
Deputy Information Officer Wessel Strydom
Physical Address Loftus Versfeld Stadium, Kirkness Street, Sunnyside, Pretoria, 0002
Postal Address PO Box 27856, Sunnyside, 0132
Telephone Number 012 4200700
Website www.bullsrugby.co.za
Email Address edgar@bluebull.co.za

willemienv@bluebull.co.za

wessel@bluebull.co.za

General email address for access to information info@bluebull.co.za

 4. GUIDE PUBLISHED BY THE HUMAN RIGHTS COMMISSION [SECTION 51(1)(b) OF THE ACT]

 4.1 The Act grants a requestor access to records of a private body if the record is required for the exercise or protection of any rights.

If a public body lodges a request, the public body must be acting in the public interest.

4.2 Requests for information must be made in accordance with the prescribed procedures and at the rates as provided in sections 6 and 7 of the Act.

4.3 A revised guide on how to use the Promotion of Access to Information Act 2 of 2000 referred to in section 10 of the Act was published by the Human Rights Commission on 5 September 2021.

4.4 Members of the public can inspect or make copies of the guide from the offices of the Blue Bulls Company or the office of the Regulator, during normal working hours.

4.5 The guide can also be obtained –

4.5.1 Upon request to the Information Officer;

4.5.2 From the website of the regulator  (https://www.justice.gov.za/inforeg/)

4.6 A copy of the guide is also available in Afrikaans and English for public inspection during normal office hours at the office of the Information Officer of the Blue Bulls Company.

4.7 The contact details of the Commission are:

Body The Information Regulator of South Africa
Information Officer Mr. Mosalanyane Mosala
Telephone Number +27 (0) 10 0235207
E-mail NtoRikhotso@justice.gov.za
Website www.justice.gov.za
Physical Address JD House

No. 27 Siemens Street

Braamfontein

Johannesburg

2001

Postal Address PO Box 31533

Braamfontein

Johannesburg

2017

 

5. VOLUNTARY DISCLOSURE [SECTION 52(1) AND SECTION 51(2)]

5.1 No submissions have been made to the Minister and no records held by the Blue Bulls Company are automatically available without a person having to request access in terms of the Act.

5.2 No notices have been published on the categories of records that are automatically available without a person having to request access in terms of section 52(2) of the Act.

5.3 Any person requiring information held by the Blue Bulls Company, must request access thereto in terms of the Act.

6. RECORDS AVAILABLE IN TERMS OF OTHER LEGISLATION [SECTION 51(1)(d)]

The following legislation creates the obligation to keep certain records:

  • Constitution of the Republic of South Africa 108 of 1996
  • Copyright Act 98 of 1978
  • Electronic Communications Act 36 of 2005
  • Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002
  • Financial Intelligence Centre Act 38 of 2001
  • Identification Act 58 of 1962
  • Intellectual Property Laws Amendment Act 38 of 1997
  • Pension Funds Act 24 of 1956
  • Prevention of Organised Crime Act 121 of 1998
  • Promotion of Access to Information Act 2 of 2000
  • Protection of Personal Information Act 4 of 2013
  • Companies Act 71 of 2008
  • Value Added Tax Act 89 of 1991
  • Income Tax Act 95 of 1967
  • Broad Based Black Economic Empowerment Act 53 of 2003
  • Basic Conditions of Employment Act 75 of 1997
  • Labour Relations Act 66 of 1955
  • Skills Development Act 97 of 1998
  • Unemployment Insurance Act 63 of 2001
  • Employment Equity Act 55 of 1998
  • Compensation for Occupational Injuries and Health Diseases Act 130 of 1993
  • Occupational Health and Safety Act 85 of 1993
  • Safety at Sports and Recreational Events Act 2 of 2010
  • National Health Act 61 of 2003
  • National Sport and Recreation Act 110 of 1998

Although we have used our best endeavours to supply a list of applicable legislation, it is possible that this list may be incomplete.  If a Requester believes that a right of access to a record exists in terms of other legislation, the Requester is required to indicate what legislative right the request is based on to allow the Information Officer the opportunity of considering the request in the light thereof.

7. RECORDS HELD BY BLUE BULLS COMPANY [SECTION 51(1)(e)]

The information held by the Blue Bulls Company are divided into different categories.  The categories of information are not exhaustive, but are merely meant to give a broad indication of the information held by the Blue Bulls Company.

The Act makes provision for the automatic disclosure of certain records. These records need not be formally requested from the Blue Bulls Company since they are automatically available from our website www.bullsrugby.co.za.

The following are categories of records automatically available:

FOR INSPECTION IN TERMS OF SECTION 52(1)(a)(i) Product Information for example events calender, suites and season tickets sales, online merchandise store, other offerings by the Blue Bulls Company.
PUBLIC PLAYER AND EMPLOYEE PROFILES As displayed on the webiste www.bullsrugby.co.za
For copying ito section 52(1)(a)(ii) Annual Reports
Available free of charge in terms of section 52(1)(a)(iii) Media Releases

 

Records held by the Blue Bulls Company which are not automatically available and which can be requested are listed below.  Ease request for information will be dealt with on a case-by-case basis and the mere fact that a record is listed below does not mean that access to that record will be granted.

 

COMPANIES ACT RECORDS Company registration documents

Memorandum of Incorporation

Register of Directors

Minutes of meetings of the Board of Directors

Minutes of meetings of Shareholders

Share Certificates

Share Register and other statutory registers and/or records and/or documents

Auditors

Prescribed Officers

Company Secretary

Legal Compliance Records

BBBEE Certificate

FINANCIAL RECORDS Accounting Records

Annual Financial Statements

Auditors’ Reports

Details of Auditors

Asset Registers

Bank Statements

Banking details and account details

Debtors/creditors statements and invoices

General ledgers and subsidiary ledgers

Invoices

Tax returns

INCOME TAX RECORDS PAYE Records

VAT Records

UIF Records

Workmen’s Compensation records

Regional Services Levies records

Skills Development Levies records

Employment Tax Incentive details

Documents issued to employees for income tax purposes

Records of payments made to SARS on behalf of employees

All other statutory compliances/records

PERSONNEL DOCUMENTS AND RECORDS Attendance registers

Disciplinary codes and procedures

Policy documents

Disciplinary records

Employment contracts

Employment Equity Plan

Leave records

Particulars of personnel

Records of time worked by employees

Employee registers

Salary records

Training manuals

Training records

Accident records

Address lists

Forms and applications

Medical aid records

Payroll reports

Pension fund records

Salary records

SETA records

Letters and notices

Workplace and Union agreements and records

SPONSOR, SUPPLIER AND SERVICE PROVIDER RECORDS Registration information

Contracts

Confidentiality agreements and non-disclosure agreements

Delivery records

Financial and accounting information

Contact information

Consents

List of suppliers, products, services, etc.

Policies and procedures

MARKETING DEPARTMENT Advertising and promotional material
SALES DEPARTMENT (SUITES, OFFICES, TICKETING, ETC.) Customer details

Credit records

Information and records provided by third parties

CORPORATE SOCIAL INVESTMENT Applications for funding

CSI project details

ASSETS All asset registers – fixed and movable
FACILITIES Lease Agreements and other agreements and related information relating to the lease of the stadium premises or a portion thereof or the purchase or sale or hire of assets

 

8. PROCESSING OF PERSONAL INFORMATION

8.1 Purpose of Processing Personal Information

The Blue Bulls Company will use your personal information only for the purposes for which it was collected or agreed with you, for example:

8.1.1 To provide tickets and goods to you or to rent a suite or other premises to you or to otherwise carry out the transaction you requested and to maintain our relationship;

8.1.2 To fulfil our obligations to you – contractual or otherwise;

8.1.3 To conduct credit reference searches or verification;

8.1.4 To confirm and verify your identity;

8.1.5 For operational purposes;

8.1.6 For the detection and prevention of fraud, crime, money laundering or other malpractice;

8.1.7 For debt tracing or debt recovery;

8.1.8 To conduct market or customer/supporter satisfaction research and furnish you with marketing and promotional material related to our business or the business of our sponsors and suppliers. We will not send you marketing and promotional material unless you have chosen to op-into them, but we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages;

8.1.9 For statistical analysis;

8.1.10 For audit and record keeping purposes;

8.1.11 To send administrative messages and email updates to you;

8.1.12 In connection with legal proceedings.

8.2 Description of the categories of Data Subjects and of the information or categories of information relating thereto

 

Categories of Data Subjects

 

Personal Information that may be processed

Customers / Supporters / Clients Identifying information – name, date of birth, identity number, registration number, etc.;

Contact information – phone number and email address;

Address information – physical address, postal address, registered address;

Demographic information – gender, marital status;

Financial information – back account details and credit records/checks;

Medical information – information about your physical health for example to make provision for disabled access to the Stadium;

Criminal information – criminal background checks and related legal proceedings and information.

Service Providers Identifying information – name, date of birth, identity number, registration number, etc.;

Contact information – phone number and email address;

Address information – physical address, postal address, registered address;

Demographic information – gender, marital status;

Financial information – back account details and credit records/checks;

Medical information – information about your physical health for example to make provision for disabled access to the Stadium;

Criminal information – criminal background checks and related legal proceedings and information.

Employees and Players Curriculum Vitae;

Job application forms;

References and interview notes;

Photographs and videos;

Offers and acceptances of employment;

Your biographical information including your name, gender, date of birth, details of family members, nationality, fingerprints, etc.;

Race and ethnicity information for the purposes of employment equity and transformation;

Marital status;

Your identification numbers, including government-issued identification number or passport information;

Your performance information, including management metrics, appraisals, feedback;

Policy acknowledgements or sign-off documents;

Confirmations of employments and other disclosures;

Trade union membership and political affiliation;

Payroll information, including your salary details and bank account information;

Communications and internet information like your correspondence and details of internet use held on or made through the Company’s systems;

Information necessary to process any court orders regarding payment of debts (garnishee orders);

Your contact information including your home and postal address, telephone number and email address;

Benefit information (including pension fund or medical aid information);

Beneficiary an emergency contact information;

Information about severe allergies or health conditions that may require us to make special accommodations.

  

8.3 The recipients or categories of recipients to whom the personal information may be supplied

 

 

Category of personal information

 

Recipients or Categories of Recipients to whom the personal information may be supplied

 

Identifying information for criminal checks South African Police Services
Identifying information and qualifications for qualification verifications South African Qualifications Authority or the various tertiary institutes in the country

 

Identifying information and credit and payment history, for credit information Credit Bureaus
Identifying information and banking details Payrol administrators
Identifying information and banking details Ticketing adminitrators
Identifying information and playing statistics Media, SARU, third party statisticians and technical analysts
Identifying information and medical records Medical officials, specialists, media (limited), SARPA, SARU, members of SARU, Compensation Commissioner
Identifying information and player performance records Third party statisticians and technical analysts
Employee medical records Compensation Commissioner
Photographs and videos Media partners, sponsors and suppliers
Player and employee identifying informaiton Government authorities, travel agencies, airlines, suppliers of travel and accommodation, insurance company
Employee identifying information and demographic information Government authorities

 

8.4 Planned transborder flows of personal information

Player and employee identifying information may be shared with third parties and government authorities outside of the borders of South Africa for travel and accommodation purposes and to perform their duties in terms of their employment contracts.

8.5 General description of Information Security Measures to be implemented by the responsible party to ensure the confidentiality, integrity and availability of the information

The Company has implemented the following security safeguards to ensure the confidentiality and integrity of personal information under its care:

8.5.1 Restricted access control to offices;

8.5.2 Storage of hard copies of documents in lockable filing rooms and cabinets;

8.5.3 Firewalls;

8.5.4 Use of anti-virus and anti-malware solutions;

8.5.5 Regular updates of programs and systems;

8.5.6 Data encryption;

8.5.7 Use of strong passwords and the regular changing of passwords;

8.5.8 Staff training.

 

9. HOW TO MAKE A REQUEST FOR ACCESS TO RECORDS HELD BY THE BLUE BULLS COMPANY [SECTION 51(1)(e)]

9.1 Access to information held by the Blue Bulls Company is not automatic and may be refused on any of the grounds for refusal contemplated in Chapter 4 of the Act.

9.2 The Requestor must identify the right it is seeking to exercise or protect and explain why the record requested is required for the exercise or protection of that right.  All procedural requirements must be met.

9.3 The following procedure must be followed when requesting information and/or documents:

9.3.1 The request must be sent in the prescribed form attached hereto as Annexure “A”.

9.3.2 The Request must be submitted to the Information Officer and sent to the address or electronic mail address as set out in paragraph 3 of this Manual.

9.3.3 The Requestor must provide proof of identity of the person requesting the record.

9.3.4 If the request is made on behalf of another person, the Requestor must provide proof of the capacity in which he/she/it is making the request.

9.3.5 The Requester must provide sufficient detail on the form to enable the Information Officer to identify the record requested.

9.4 The Act provides for two types of fees payable on the request of records, namely:

9.4.1  A request fee, which is an administration fee payable by all Requesters before the request will be considered. This request fee is non-refundable.

9.4.2 An access fee, which is payable by all Requesters in the event that a request for access to information is granted. This fee will include the costs incurred in obtaining and preparing a record for delivery to the Requestor.

 The fees are set out in Annexure “B” hereto.

9.5 Once a request is made, the Requestor will receive notice from the Blue Bulls Company to pay the prescribed request fee.

9.6 The prescribed request fee must be paid before the request will be processed.

9.7 Payment of the request fee should be made as directed by the Information Officer.

9.8 After receiving payment of the request fee the Blue Bulls Company will make a decision in respect of the request and will notify the Requestor of the decision.

9.9 Should the request be refused, the Requestor may lodge an application or appeal against the refusal of the request or payment of the requested fee and this will be advised in the notice to be sent to the Requestor (in terms of section 54(3) of the PAIA Act).

9.10 If the request is granted then the Requestor might be required to pay a further access fee for the search, reproduction and preparation of the record as well as for the time that has exceeded the prescribed hours to search and to prepare the record for disclosure to the Requestor (in terms of section 54(6) of the PAIA Act).

9.11 The fee schedule can also be downloaded from the Department of Justice and Constitutional Development’s website at justice.gov.za.

10. CONFIDENTIALITY OF INFORMATION

The Blue Bulls Company is committed to protection the confidentiality of information provided to it by third parties, subject to its obligations to disclose such information in terms of any applicable legislation or a court order.

If access is requested to a record that contains information about a third party or information provided to the Blue Bulls Company by a third party, then the Blue Bulls Company shall attempt to contact the third party to obtain its consent for the disclosure of the information.

The third party’s consent or denial of access to its information will be taken into consideration by the Information Officer in determining whether access should be granted to the Requester or not.

11. AVAILABILITY OF THE MANUAL

11.1 A copy of this manual is available at –

11.1.1 www.bullsrugby.co.za;

11.1.2 Office of the Blue Bulls Company (Pty) Ltd for inspection during normal business hours;

11.1.3 To any person upon request and upon the payment of a reasonable prescribed fee; and

11.1.4 To the Information Regulator upon request.

11.2 A fee for a copy of the manual, as contemplated in Annexure “B” of the Regulations, shall be payable.\