This document describes a set of principles governing the handling of your personal information and protecting your privacy when you visit our website or any of our social media applications.
This document will explain how we process information that can be associated with you or another specific natural or juristic person and which can be used to identify you or that other person (hereinafter referred to as “personal information”).
We are committed to protecting your privacy and security.
This policy applies to a visitor to our website www.bullsrugby.co.za or any of our social media applications.
3. ACCEPTANCE AND CHANGES
3.1 You must accept all the terms of this policy when you use our website or any of our social media applications or request or order goods or services from us whilst using our website or any of our social media applications.
3.2 We may change this policy at any time. We will notify you of any changes by placing a notice on our website and/or any of our social media applications or by sending you an email explaining the changes that we have made. If you do not accept the 3.3 changes, then you may not continue to use our website or any of our social media applications, goods or services.
3.4 You may not access our website or any of our social media applications if you are younger than 18 years old or do not have legal capacity to conclude legally binding agreements.
3.5 By continuing to use our website or any of our social media applications, you are deemed to have read, understood, accepted and agreed to be bound by all of the provisions of this policy.
3.6 You may only provide us with your own personal information or the personal information of another data subject if you have their express permission to do so.
4. PERSONAL INFORMATION
4.1 Personal information includes:
4.1.1 Information that we collect automatically when you visit our website, www.bullsrugby.co.za or any of our social media applications;
4.1.2 Information collected when you interact with us or on registration;
4.1.3 Information collected on submission;
4.1.4 Optional information that you provide to us voluntarily.
4.2 Personal information excludes:
4.2.1 Anonymous information which does not identify a specific person;
4.2.2 Permanently de-identified information;
4.2.3 Non-personal statistical information collected and compiled by us;
4.2.4 Information that you have provided voluntarily in a public forum. (When information is disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).
4.3 Examples of personal information which we may collect from you are:
4.3.1 Identifying information – such as name, date of birth, identity number, registration number, etc.;
4.3.2 Contact information – such as phone number and email address;
4.3.3 Address information – such as physical address, postal address, registered address;
4.3.4 Demographic information – such as gender and marital status;
4.3.5 Your opinions, views or preferences.
4.4 We may also collect special personal information from you, including, without limitation:
4.4.1 Financial information – such as back account details, credit card or debit card number, expiry date and valid from date, and credit records/checks;
4.4.2 Medical information – such as information about your physical health or mental health;
4.4.3 Criminal information – such as criminal background checks and related legal proceedings and information.
We will ask you for your explicit consent to such information begin processed by us whenever we collect special personal information from you.
4.5 We may also receive personal information from trusted third party ticketing partners in relation to any tickets you have purchased to attend our matches and/or events. We may try to “match” this data with other lifestyle preferences which allows us to better understand profiles, interests and preferences of our customers and supporters and to improve the effectiveness of our advertising and marketing campaigns.
5 COLLECTION OF PERSONAL INFORMATION
5.1 REGISTRATION ON OUR WEBSITE OR ANY OF OUR SOCIAL MEDIA APPLICATIONS
5.1.1 As soon as you register on our website or any of our social media applications, you
will no longer be anonymous to us.
5.1.2 When you register on our website or any of our social media applications, you provide us with personal information. This information may include:
- Your name and surname, identity number, company name, company registration number and VAT registration number;
- Your telephone number and email address;
- Your postal address, physical address and registered address;
- Your username and password.
5.2 ON ORDER OR REQUEST
When you purchase tickets on our website or any of our social media applications or enquire about other goods and services from us, you will be asked to provide us with additional personal information on a voluntary basis.
5.3 TELEPHONE CALLS
All telephone calls may be monitored and/or recorded unless you specifically request us not to.
5.4 FROM INTERNET BROWSER
We automatically receive and record internet usage information on our server logs from your browser such as your IP address, browsing habits, click patterns, time spent on sites and pages within the website or any of our social media applications, etc. Other websites visited before visiting our website or any of our social media applications, might place personal information within your URL.
For more information on how to deal with cookies on our website or any of our social media applications, please refer to our Cookies Policy.
5.6 WEB BEACONS
Our website or any of our social media applications may contain electronic image requests that allow us to count page views and to access cookies, which information we may use to compile anonymous information about our website or any of our social media applications/platforms.
5.7 OPTIONAL INFORMATION
You may provide additional personal information to us voluntarily. This includes content that you decide to upload or download from our website or any of our social media applications or when you enter competitions, take advantage of promotions, respond to surveys, etc.
5.8 PURPOSE FOR COLLECTION OF YOUR PERSONAL INFORMATION
We will use the personal information provided to us on our website or any of our social media applications –
5.8.1 in the normal course of our services, to allow us to register you to receive our services and to provide you with our services;
5.8.2 to allow you to purchase tickets to our matches and events and to send you confirmation of ticket orders;
5.8.3 to manage your account;
5.8.4 to communicate with you and to send marketing and promotional material to you (you may ‘opt-out’ of receiving marketing and promotional material from us);
5.8.5 to allow you to enter competitions;
5.8.6 to store your details for when you return to our website or any of our social media applications;
5.8.7 to monitor website or any of our social media applications usage metrics such as total number of visitors and pages accessed;
5.8.8 to allow us to analyse your personal preferences and personalise our services to you and to display targeted adverts and other relevant information based on your personal information;
5.8.9 to provide additional services and information to you as we deem appropriate;
5.8.10 to validate your personal information;
5.8.11 to defend our legal rights and/or seek advice from our professional advisors;
5.8.12 for business purposes such as internal audit, accounting, business planning, etc.;
5.8.13 for any other reason reasonably necessary for the Company to conduct its day-to-day operations or as otherwise set out in this policy.
We will obtain your consent to collect your personal information –
5.9.1 in accordance with applicable law;
5.9.2 when you provide us with any registration information or optional information.
5.10 THIRD PARTY TABS/CLICK-THROUGH BUTTONS
We may display a third party ‘tab’ on our website which will take you to a third party’s website when you click on it. The policy of the third party will apply when visiting its website and we shall not be liable in any way for personal information collected by such third party.
6. DISCLOSURE OF PERSONAL INFORMATION
6.1 We may disclose your personal information to –
6.1.1 our sponsors, suppliers and service providers who are involved in the delivery of goods or services to you or help with part of our business operations for example ticketing, hospitality, fraud prevention, bill collection, marketing, technology services, etc. We have agreements in place to ensure that they comply with these privacy terms.
6.1.2 credit bureaus to report account information as permitted by law;
6.1.3 banking partners;
6.1.4 other third parties who provide us with relevant services;
6.1.5 law enforcement agencies and regulators;
6.1.6 any other third party where we deem it necessary to protect our rights.
6.2 We will not sell your personal information. We may however disclose your personal information to our sponsors and preferred suppliers or business partners in the course and furtherance of our business.
6.3 We may need to disclose your personal information to our employees to do their jobs and to fulfil our obligations to you.
6.4 We may disclose statistical information about the personal information to sponsors, preferred suppliers, research companies, advertisers or other business partners.
6.5 If we undergo a change in ownership, merger or acquisition with another entity or sell our assets to another entity, we may assign our rights to personal information we process, to a successor, purchaser or other entity. We will disclose such transaction to you. You may request us to delete your personal information if you do not want it to be shared with such other entity.
6.6 No personal information will be disclosed to anyone except as provided for in this policy.
7. MAINTAINING ACCURATE PERSONAL INFORMATION
7.1 We shall endeavour to keep your personal information accurate, complete and up to date.
7.2 You may request us to update your personal information by sending us an email on firstname.lastname@example.org or by contacting us telephonically at 012 4200700.
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to endeavour to ensure that your personal information is secure.
Our hosting company will host our website in a secure server environment that uses a firewall and other security measures to prevent unauthorised access.
9. RETENTION OF PERSONAL INFORMATION
9.1 We will only retain your personal information –
9.1.1 For as long as it is necessary to fulfil our obligations to you or as set out herein and for a period of 24 (twenty four) months thereafter;
9.1.2 If retention of the information is required or authorised by law;
9.1.3 If you have consented to the retention of your information.
10. CROSS-BORDER TRANSFER OF PERSONAL INFORMATION
10.1 We may transfer your personal information outside of the country in which it was collected to a foreign country or process it in that country.
10.2 Personal information may be stored on servers located outside of the country in which it was collected whose laws may not be as strict as the law in the country where it was collected.
10.3 You authorise us to also process your personal information in a country with less stringent laws than the country where it was collected.
11. YOUR RIGHTS AS A DATA SUBJECT
11.1 You have the right to access your personal information within a reasonable time of your request or within the period prescribed by the law.
11.2 You may update your personal information by contacting us on email at email@example.com or telephonically at 012 4200700.
11.3 We are not responsible for anyone else’s privacy policies or practices.
11.4 You can ask us to erase personal information in certain circumstances, recognising our legal obligation in respect of data retention under certain circumstances.
11.5 You can ask us to provide you with a copy of your personal information.